8 Bearl Farm, Stocksfield, Northumberland, NE43 7AL

Contact us for a free estimate: 0344 88 050 88

Privacy Policy

Our Privacy Policy relates only to information that we obtain from you. If you visit a Website operated by a third party through a link included on this Website, your information might be used differently by the operator of the linked Website.

The type of information we may collect about you includes:

  • Your name and address;
  • Your phone number and e-mail address;
  • All information you offer in our online Contact Form;
  • Details about the services you specifically request; and
  • Information about how you use our Website.

We will never collect sensitive information about you without your explicit consent. Any information that we collect about you is stored electronically on our e-mail system and database. It may also be printed and stored in our filing system.

The information you provide to us when using this Website will be processed for the following reasons:

  • To process any request for information supplied by us;
  • To process and assist any query or advice you request from us; To customise this Website according to your interests;
  • To comply with our statutory and regulatory obligations; and
  • To process any application made by you for a position with us.

Additionally we may contact you from time to time by post and/or telephone to notify you of our bulletins, information packs and services. If you do not wish to receive additional information from us, you can let us know by e-mailing info@clifford-james.com

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction (such as the Solicitors Regulation Authority). From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by e-mailing info@clifford-james.com

If you believe that the information we hold about you is inaccurate, write to us at the above address or email info@clifford-james.com. We will then correct the information as soon as possible.

To comply with the Data Protection legislation and regulations, including the Data Protection Act 1998 up to 24th May 2018 and from 25th May 2018 onwards the General Data Protection Regulation (GDPR), we adhere to strict security procedures. The personal information is held securely to ensure no unauthorised disclosure or access. Your data is held for a period of 6 years to comply with the rules of our regulators, including the Solicitors Regulation Authority and the Financial Conduct Authority.

When you submit your details for making a claim with us you will be required to adhere to the security provisions set out in our terms and conditions.

Individuals have the following rights:

  • Right to be informed.
  • Right of access.
  • Right to rectification.
  • Right to erasure.
  • Right to restrict processing.
  • Right to data portability.
  • Right to object.
  • Rights related to automated decision making including profiling.

You can find out more about an individual’s rights at the Information Commissioners website.

Subject to the rules of our regulatory bodies, you have the right to withdraw consent to our processing of your personal data. You can let us know that you intend to withdraw consent by e-mailing info@clifford-james.com.

Individuals have a right of access to information to verify the lawfulness of our processing of it free of charge unless a request is manifestly unfounded or excessive, particularly if it is repetitive for which we will charge a reasonable fee.

The information you have a right of access to includes:

  • Confirmation that your data is being processed.
  • Access to your personal data.

This information can be requested from us (known as a subject access request) by e-mailing us at info@clifford-james.com. or by writing to us at our office address.

Once we receive a subject access request we will endeavour to send the information without delay and at the latest within one month of receipt. We may extend this period by a further two months where requests are complex or numerous. If this is the case, we will write to you within one month of the receipt of your subject access request and explain why the extension is necessary.

If you are not happy about how we are processing your information, you should write to us to advise why. The Information Commissioners Office has set out guidance detailing how you can do this on their Website.

If you are not happy with our response, you can raise your issue Information Commissioners Office at their Website.

We reserve the right to appoint an Internet service provider to host our Website on our behalf which may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.

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