What our Clients Say

Always striving to offer all clients the best service with 100% of our clients saying that they would recommend our Diminution Claims Service to a friend and rating our overall service as 9.5 out of 10*.

Don’t just take it from us; this is what our clients have told us about our service.

Lease Company and Fleets

“Clifford James Consultants are the market leader when it comes to diminution claims. They have achieved great results with our fleet, but this is not surprising when seeing the lengths they go to the make sure a case succeeds.”

Lease Company


“I would like to thank all you of at Clifford James who acted on my behalf for your friendly, courteous and efficient service. A lot of people I have spoken to are unaware of diminution specialists, and I will continue to inform them of your existence in the future.”

Mr C, Taunton


“A very straight forward and friendly service. Very professional”

Mr W, Newport

“I am hugely thankful to the team for their very thorough and professional approach, in particular Stewart Fairhurst”

Miss A, Tyne and Wear


“I was kept informed step by step. Everything was explained clearly and with no messing about. The claim was dealt with in a timely fashion.”

Mr S, Dundee

“Very pleased with the service I received from beginning to end. So helpful and understand”

Miss F, Kent

“Everything was explained in plain English. Information updates were superb. Staff were approachable and friendly”

Mr C, Somerset


“I was impressed by the speed of service and the no hassle which it took. You did all the work which was great. I will be happy to recommend your services.”

Mr M, Kent


“The whole process of claiming was made very easy and although the third party were slow to respond, your persistence paid off.”

Company P, Newcastle upon Tyne


“Excellent, very pleased, good communication step by step.”

Mr M, London

“I was very impressed with all aspects of your service. If I had any queries, you would always respond quickly and professionally”

Mr N, Lancashire


“Thank you for your courtesy, professionalism and help throughout the claim. I have been very happy with your services and always felt confident and comfortable in your work, particular thanks to Stewart Fairhurst who handled the claim for me.”

Mr P, Cheshire

“I was impressed by the speed that you dealt with my claim, also everybody who I came in contact with was very helpful so I take this opportunity to thank you very much from myself and my husband.”

Mrs R, Newcastle upon Tyne

* Based upon client questionnaires returned between 9/11/2009 and 17/03/2010