Customer Journey

Making a claim is straight forward using our specialist Diminution Claims Service. We have set out below what you should expect with your case*.

 


1.

Free Diminution Consultation

Free Diminution Consultation
We will provide you with a free consultation on the prospects of you being able to make a claim for diminution.**

2.

You Sign Up to our Diminution Service

Free Diminution Consultation
We will send you our terms and conditions of our service for you to agree.

3.

Independent Expert Diminution Report

Free Diminution Consultation
Following an inspection of your vehicle, an expert will provide us with a full opinion on whether or not your vehicle has lost value.

4.

Case Submitted to Insurance Company

Free Diminution Consultation
We will submit your case together with the expert report to an Insurance Company.***

5.

Insurer
Responds

Free Diminution Consultation
The Insurance Company will respond to your claim.****

6.

Case
Settled

Free Diminution Consultation
The Insurance Company settles your diminution claim.

7.

Damages
Sent to You

Free Diminution Consultation
We will send you your damages less our agreed fee.


 

* The Customer Journey is based on what should ordinarily happen with your case. It is possible that your case is handled differently and will deviate from the process outlined above. The Diminution Claims Service is provided and in accordance with our terms and conditions.

** This is an initial assessment. Any loss is subject to an inspection of your motor vehicle and an independent expert advising that a loss has occurred.

*** This will be an identifiable at fault insurance company. It is possible that a claim may be submitted to the Motor Insurance Bureau (“MIB”) where a third party driver is not insured. Each client will be advised based on the individual facts of each case and in accordance with our terms and conditions.

**** The insurance company can accept your case, dispute it or make an offer. Each client will be advised based on the individual facts of each case and in accordance with our terms and conditions.